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Frequently Asked Questions (FAQ)

How do I get my account authentication?

How to retrieve my payment password?

What information do I need to enter when registering at Epay?

How to activate Google Authentication to login to Epay.com?

How to create Epay account?

How to cancel account?

How to add E-currencies account?

What is Epay exchanger and how to become an Epay authorized exchanger?

How to buy Bitcoin on Epay.com?

How can I unbundle the Google code if I lose my phone or delete the Authentication APP?

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*[1]: Website Epay.com and E-wallet services are owned by Epay Global Limited, but Bitcoin and digital currency service are provided by Bitfinex.

*[2]: Bank remittance and Currency Exchange service on Epay.com are provided by Epay Limited (Hong Kong);

Bitcoin or other similar virtual commodities are not "money" and do not fall within the regulatory regime administered by the Customs and Excise Department of HongKong.

An MSO licence granted by the Customs and Excise Department of HongKong does not give any form of approval or recognition to a business related to Bitcoin orsimilar virtual commodities.