Quick Start
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How can I set EPAY as my payment provider on my shop？
Account Management
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Countries that unsupported to get Epay account
Do I need to bind Google Authentication?
How to register as an Epay user?
What should I do if I don't receive the verification code when registering my account?
How to bind Google Authentication?
What can I do with my GA code if I lose my phone or remove the Authentication APP?
My account has been locked, what should I do?
What does account access restricted mean？
I've forgotten my password.
How can I view or edit my account information?
Account Verification
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Do I need authentication before I withdraw to bank？
What should I do if I cannot upload the certification documents normally？
What is the difference between personal account and company account?
How to submit Account authentication application?
What documents do I need to prepare for Epay personal account authentication ?
What documents do I need to prepare for Epay company account authentication ?
What documents are required to verify an Epay business account for a Hong Kong company?
What documents are required to verify an Epay business account for a Hong Kong company?
When will my application be approved？
My authentication was rejected，What happenned？
Order Issues
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The Description of Settlement Period on Pay-in and Gateway Collection Transactions
What Materials Are Required for Large-amount CNY Settlement?
What is the limit requirement?
How to withdraw Epay balance to bank account?
What is the difference between IY、GC、TS、SE？
How to withdraw Epay balance to E-wallet?
How to withdraw by Cross-border payment?
How to check the fee and rate？
How to cancel my withdraw orders？
How to deposit my Epay account via Local bank ?
Common Errors
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Why isn't my login password working？
Anti-Fraud Reminder
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A common scam:The customer overpaid you and then asks you to wire them the difference
What if I have found out phishing site or fraud?