Step 1: On the official website www.Epay.com, log in to your Epay account, enter your account password, and click 【Login】.

Step 2: On the page for entering the Google Authenticator, click 【Forgot Google Authenticator?】.

Step 3: Click 【Get Verification Code】 and enter the six-digit verification code received from your email.

Step 4: Submit true, valid, and clear account information as required.

Note:

1. Only the following identification documents are accepted: ID card, passport, and driver's license with nationality.

2. The document must be valid for more than 3 months.

3. Screenshots, photoshopped images, and temporary identification documents are not accepted.

Step 5: Click 【Confirm】 to submit successfully. The review will be completed within 1-2 business days, and the review result will be notified to you via email.

Note: During the Google unbinding review period, you will be unable to conduct transactions or log in.

If you encounter any problems during the process, please click "We Are Here" in the lower right corner of the page to contact online customer service, or send an email to service@epay.com or epayservice@epay.com. We will assist you in resolving the issue!