In order to protect account information, when the login password is entered incorrectly 5 times in a row, the account login function will be locked for 30 minutes and temporarily frozen. After the lock time expires, it will be automatically unlocked. Please do not retry continuously during the countdown!

The thawing/unlocking process is as follows:

Step 1: Go to the login website and click on 【Forgot Password】 without logging in.

Step 2: Enter your email address and click on 【Get Verification Code】 Enter the six digit email verification code from your email address and click 【confirm】.

Step 3: According to the requirements, start resetting the login password

Step 4: Password reset successful, please log in with a new password!

If you are unable to initiate the above process successfully,

Please use your registered Epay email address to send an email to service@epay.com And provide us with the corresponding files (3 photos in total), and we will manually unlock your Epay account for you.

The review process takes one working day

1. Same as the front photo of the certificate during authentication;
2. Same as the back photo of the certificate during authentication;
3. Your handheld ID photo matches the one taken during authentication (see below for reference)

Notes:

If your Epay account has completed authentication, please provide the same identification document as during authentication when sending the unlock application email above.

If you have not enabled authentication, please send a valid ID card, passport, or driver's license

If you encounter any problems during the operation, you can click on "We AreHere" in the bottom right corner of the page to contact online customer service, or send an email to service@epay.com、epayservice@epay.com We will help you solve it!