If your account access is restricted, it means you will not be able to use certain features of your Epay account. For example, you may not be able to initiate withdrawal/recharge orders.
Here are some common reasons for account restrictions
1. Failure to complete Level 1 or Level 2 personal certification
2. Transaction restrictions for inactive individual users (users who have not made any transactions within 90days prior to today must submit facial authentication to operate normally)
3. Your account is restricted by channels
4. Countries that do not support opening EPAY accounts
5. The account was locked due to a password error
In most cases, you can solve the problem by visiting the help center and sending an email with your registered email address, situation screenshots, screen recordings, and other information to the official customer service email. We will reply to you within 1 working day.
If your account is still restricted after completing our recommended steps, there are two reasons for this:
- We have sent you an email requesting more information.
- We are reviewing the information you provided and will notify you of the latest situation via email (usually within 1-2 business days).
If you still have any questions about your account, please click on the "We Are Here" button in the bottom right corner of the official website or app page to contact us, or send an email to the official customer service team：service@epay.com 、epayservice@epay.com