Payment password is the password you entered when you submitted the order. It is not the same as the "login password".

You need to set it up before placing an order as following steps.

Step 1:Hover over to the upper right corner of the homepage and click【Account Setting】.

Step 2:Find out Payment Password and click【Set】

Step 3:Click【Send】,log in to your mailbox to check the email，enter the verification code，then click【Next】

Step 4:Enter 6 numbers as your payment password.

Step 5:Finish the payment password setting process by clicking 【Next】.

If unfortunately you receive this error message while creating orders. Please don't be in a mess.

You can click 【Forgot Password? 】Reset it. Or reset it via the link below.

https://www.epay.com/epayweb/epay/user_center/payPassword/reset_paypwd

• Reset via Email Verification code【Email verification code is valid for 20 minutes】

If your Epay account is bound with Google Authenticator, you also need to enter the Google verification code [Google verification code is updated every 30s]

Note

If you cannot receive the Google verification code normally, please click the link to apply for unbinding Google Authenticator.We will check and approve in 1 working day after you submit the application.

https://www.epay.com/epayweb/user/reset_ga

• If you have set the password security questions, you can also set a new payment password by entering the answer for security questions.