Help Center
Epay is always at your service
FAQ illustration
What should I do if I don't receive the verification code when registering my account?

Author:

Release Time:2026/02/11

Share:

Please ensure you enter a correct and valid email address. After entering your email address, please remember to click "Send".


Common reasons for not receiving the email verification code:

1. The email verification code may have been flagged as spam. Please check your spam folder.

2. Check if your SMS inbox is full and delete some SMS messages.

3. Check if you have set up an SMS blacklist in your phone settings.

4. We suggest you check if your phone's current signal strength is normal.

5. Does your phone have any outstanding bills or service suspension records before receiving this message?

6. Is your phone a dual-SIM dual-standby phone? Try using different SIM cards.

7. We suggest you use a mainstream email address such as Gmail, Outlook, or Hotmail for registration.


If you have confirmed all of the above and still cannot receive the verification code, please send a screenshot of the verification code you sent and your registered email address to our customer service team. We will reply to you within business days.


If you encounter any problems during the process, please click "We Are Here" in the bottom right corner of the page to contact online customer service, or send an email to service@epay.com or epayservice@epay.com. We will assist you in resolving the issue!

Help & FAQs
  • Countries that unsupported to get Epay account
  • Do I need to bind Google Authentication?
  • How to register as an Epay user?
  • What should I do if I don't receive the verification code when registering my account?
  • How to bind Google Authentication?
  • What can I do with my GA code if I lose my phone or remove the Authentication APP?
  • My account has been locked, what should I do?
  • How to unlink Google Authenticator while logged in?
  • What does account access restricted mean?
  • I've forgotten my password.
  • How can I view or edit my account information?
  • How to change the Epay email address?
  • Is it OK to have more than 1 Epay account?
  • How can I close/cancel/delete my account?
  • What do I need to know about “Payment Password”?