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Do I need authentication before I withdraw to bank？

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Release Time:2025/09/02

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Verifying your account enhances transaction security.

 Unverified Accounts: Cannot make deposit or withdrawal transactions.
 Level 1 Verified Accounts: Limited to a total transaction amount of USD 900 and cannot use wire transfers for deposits or withdrawals.
 Level 2 Verified Accounts: No restrictions on transaction types or limits.

We recommend verifying your account to fully access all our platform's features.

Help & FAQs
  • Do I need authentication before I withdraw to bank？
  • What should I do if I cannot upload the certification documents normally？
  • What is the difference between personal account and company account?
  • How to submit Account authentication application?
  • What documents do I need to prepare for Epay personal account authentication ?
  • What documents do I need to prepare for Epay company account authentication ?
  • What documents are required to verify an Epay business account for a Hong Kong company?
  • When will my application be approved？
  • My authentication was rejected，What happenned？
  • Can I modify the authentication type/authentication information?