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When will my application be approved?

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Release Time:2025/09/02

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Please note

The account authentication application submitted by working day will be completed within 2 working days;

The application submitted on the weekend will be reviewed from next Monday;

In case of legal holidays, the completion time of the certification review will be delayed accordingly. Thanks for understanding!

If you need to speed up the review progress,please contact the online customer service on our APP or our official website We Are Here! You also can send an email to service@epay.com, we will help you solve it!

Help & FAQs
  • Do I need authentication before I withdraw to bank?
  • What should I do if I cannot upload the certification documents normally?
  • What is the difference between personal account and company account?
  • How to submit Account authentication application?
  • What documents do I need to prepare for Epay personal account authentication ?
  • What documents do I need to prepare for Epay company account authentication ?
  • What documents are required to verify an Epay business account for a Hong Kong company?
  • When will my application be approved?
  • My authentication was rejected,What happenned?
  • Can I modify the authentication type/authentication information?